“Our sales people are a pretty traditional lot. They used Excel or did some Internet directory searching and wrote what came to mind on slips of paper. We tried an all-in-one solution like (Maximizer) but it just didn’t fit our business. We bought SharePoint Flex because the LookOut Software team told us we could customize it to better fit out sales system.
We were slow adopters, then something started to happen –we started using it and very soon we could not function without it. Most CRM solutions fail because people don’t use them, people don’t use them because these systems are too burdensome or don’t fit what real people do day to day. The strength of SharePoint Flex is that it’s easy enough to use, yet sophisticated enough to be a corporate solution. Most amazing, even I started to use it – now that’s buy in!
In addition, these LookOut people really do service the customer. From the start of the sale to the completion of the project they were there hand-holding us all the way through. I have no qualms about recommending their product and their services. “