“Even though we use a large Microsoft ERP application, I knew based on years of experience that we did not want to go the route of the Microsoft (Dynamics) CRM. During my search, I was fortunate to find LookOut Software.
Our biggest challenge was to create the change in our Associates’ way of thinking and to convince them to give this CRM a chance. We have a very complex business structure and over the years, the company has tried many products that have failed to deliver so all I heard was “Here we go again, what makes this one so special…?”
I am pleased to say that everyone sees the difference in this product! It actually ties all of our systems together and provides the useful information that the sales team has always struggled to gather to deliver top-notch service to our customers. Not to mention the information provided has helped to close deals. I have found, if the product doesn’t help the Sales team make money they won’t use it, plain and simple.
Our implementation is continually evolving as someone thinks of new areas to incorporate into the CRM. With the LookOut Support Team’s help and the flexibility of the product this has never been an issue.
I can’t say enough good things about the CRM and LookOut Software’s customer service.”